Terms and Conditions luky365 – Malaysia Platform User Guide

These Terms and Conditions ("Terms") constitute a binding agreement between you ("User" or "Member") and luky365 ("Platform", "we", "company"). These Terms govern all aspects of your use of the website, mobile app, and all services offered through the luky365 platform.

These Terms may be updated from time to time without prior notice. It is your responsibility to review these Terms periodically. The last updated date will be displayed at the top of this document. Continued use following any changes constitutes acceptance of the amended terms.

This Malaysian language version is provided for reference by Malaysian users. In the event of any discrepancy or ambiguity in interpretation, luky365 reserves the right to make the final decision based on the original intent of the terms.

To register and use the luky365 platform, you must meet all of the following eligibility requirements without exception:

• Aged 18 years and above at the time of registration. luky365 does not permit any underage individual to register or use the platform in any capacity.
• Be located in a jurisdiction where online gambling activity is legally permitted. It is entirely your responsibility to verify this before using the platform.
• Not listed on any recognized self-exclusion or gambling prohibition list.
• Registering only one personal account. Owning more than one account under the same individual is not permitted and may result in all associated accounts being suspended.
• Not acting as a representative or agent of a third party while using the platform.

The account registration process at luky365 requires you to provide truthful, accurate, and complete information. Details required during registration include your full name (as shown on your ID), identity card or passport number, active email address, mobile number, and any other information requested.

You are fully responsible for ensuring that all information provided is accurate. Submitting false, incomplete, or misleading information constitutes a breach of these terms and may result in your account being suspended without notice.

Identity Verification (KYC): Before processing your first withdrawal, luky365 will request identity verification documents. This includes submitting a clear copy of your identity card or passport, along with supporting documents such as a bank statement or utility bill if required. The KYC process is mandatory and cannot be waived.

Each member is permitted to hold only one active account. Your account is personal and may not be shared, transferred, or sold to any other party. You are responsible for maintaining the confidentiality of your password and login credentials.

If you suspect your account has been accessed without authorization, please contact the luky365 support team immediately via live chat or email so that security measures can be taken.

Luky365 accepts deposits via a variety of popular payment methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfers to major local banks such as Maybank, CIMB, RHB, Hong Leong Bank, and Public Bank.

• Minimum deposit: MYR 10 per deposit transaction.
• Daily deposit limit: Can be set by the member in account settings as a responsible gaming measure.
• Processing time: Deposits via e-wallet and FPX are credited instantly. Bank transfers may take up to 30 minutes depending on the bank.
• Additional charges: luky365 does not charge additional fees for deposits. However, your payment service provider may apply their own charges.

All deposits must be made from an account or wallet registered in the same member's name. Third-party deposits are not accepted and will be returned after deducting an administrative fee. luky365 reserves the right to request proof of payment for any deposit if required for security purposes.

Luky365 members may request a fund withdrawal at any time through the Withdrawal section in their account. Withdrawals will be processed to the registered and verified bank account or e-wallet held in the member's name.

• Minimum withdrawal: MYR 30 per withdrawal request.
• Processing time: E-wallet (TnG, GrabPay, Boost): 1–3 hours. Bank transfer: up to 24 hours on business days.
• KYC Verification: Must be completed before the first withdrawal request can be processed.
• Wagering requirements: Any bonus received may carry wagering requirements that must be fulfilled before the associated wins can be withdrawn.

Luky365 reserves the right to request additional documents or further verification for any withdrawal request deemed to require a security review. This includes, but is not limited to, unusually large transactions, activity inconsistent with a member's typical patterns, or regulatory compliance requirements.

In cases where a withdrawal cannot be processed due to technical or administrative reasons, the luky365 team will contact you within 24 hours to inform you of the situation and next steps.

All bonuses and promotions offered by luky365 — including welcome bonuses, reload bonuses, free spins, cashback, and VIP rewards — are subject to wagering requirements and specific rules stated in each promotional offer.

• Wagering requirement: Expressed as a multiple of the bonus value. For example, a MYR 100 bonus with a 20x wagering requirement means you must wager MYR 2,000 before bonus-related wins can be withdrawn.
• Validity period: Each bonus has a set validity period. Bonuses not used within that period will expire automatically.
• Eligible games: Not all games contribute equally to wagering requirements. Game contribution details are specified in the terms of each promotion.
• Betting limit while bonus is active: The bet per round while a bonus is active is subject to the limit set for that promotion.

Luky365 reserves the right to void any bonus and associated wins if there is evidence of fraud, bonus abuse, arbitrage betting, or any activity intended to exploit the promotions system.

All games available on the luky365 platform — including slots, Live Casino, fish shooting, table games, and Sports Betting — have individual rules displayed within each game's interface. Members are responsible for understanding the game rules before wagering real money.

The outcome of all games is final. For RNG (Random Number Generator)-based casino games, results are random and cannot be disputed as long as the system is functioning correctly. For Live Casino games, outcomes obtained directly from the dealer are final unless there is an obvious technical failure that clearly affects the game result.

In the event of a technical failure during a game session (such as an internet disruption, server failure, or software bug), luky365 will review the game logs and take fair action based on the actual circumstances. luky365's decision in such matters is final.

• Using automation software, bots, scripts, or third-party tools to play or place bets.
• Sharing or selling your account to another party.
• Registering more than one account to bypass limits or claim bonuses multiple times.
• Colluding with other players to manipulate game outcomes.
• Uploading false information or forged documents during the KYC process.
• Using another person's credit card, bank account, or e-wallet without authorization.
• Any form of money laundering or suspicious financial activity.
• Harassing or threatening other members or luky365 support staff.

Luky365 is committed to protecting the privacy and personal data of all members. The collection, processing, and storage of your personal data is governed by our Privacy Policy, which forms part of these Terms. Please refer to Privacy Policy us for detailed information.

Data collected is used for account administration, transaction processing, legal compliance, and service improvement. We do not sell your personal data to third parties for marketing purposes without your consent.

By Member: You may close your account at any time by contacting the luky365 support team. Prior to closure, all eligible balances may be withdrawn subject to the applicable withdrawal conditions.

By luky365: We reserve the right to suspend or close any account without prior notice if there is a breach of these terms, suspicious activity, a request from authorities, or at management's discretion to protect the integrity of the platform. In cases of suspension due to a breach, luky365 reserves the right to forfeit all outstanding balances and wins.

Self-Exclusion: Members who wish to self-exclude from the platform for a set period or permanently may do so through account settings or by contacting customer support. Refer to the Responsible Gaming for more information.

Luky365 is not liable for any losses arising from the use of this platform unless caused by our direct negligence or intentional fraud. This includes, but is not limited to, financial losses from gambling activity, service disruptions due to circumstances beyond our control (force majeure), and failures of a user's internet connection or device.

All games on luky365 involve financial risk. You play at your own risk. Please be aware that past wins do not guarantee future wins, and all games carry a house edge that is disclosed transparently.

Luky365 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Changes take effect immediately upon being posted on this website. The latest update date will always be displayed at the top of this document.

We will endeavour to notify members of material changes via in-platform notices or email to the registered address. However, it remains your responsibility to review these Terms periodically to ensure you are always aware of the latest terms governing your use of the luky365 platform.

If you have any questions regarding these Terms and Conditions, please contact the luky365 customer support team, available to assist you 24 hours a day, 7 days a week.